Deliveries and returns

What is the delivery delay ?

Orders are processed shipped the day of placing the order or the next day (depending on the time your order is placed). Once the order is delivered to the Post Office, it generally takes 2-4 business days to receive your items at home.

What happens if I am absent during delivery?

If you are absent during delivery, the carrier will leave you a notice in your mailbox indicating the post office where to pick up your package.

Delivery

How much are the delivery costs?

Delivery is dependent on your location.
We calculate the best price for you.

Do you ship abroad?

Truelight Superfood ships your  products worldwide!

If I return a product, when am I reimbursed?

The refund is made after receipt and acceptance of your return by our logistics center. Your product must be in perfect condition and in its original packaging. We will refund you via the means of payment that you had initially chosen (credit card or paypal).

Is it possible to make an exchange?

It is possible to exchange a product but must be within the same range. In this case, write to us at manager@truelightsuperfood.com

If you want a different item, then we must return it for refund and then place a new order of the item of your choice.

Returns

How to make a return?

You have 15 days from receipt of your order to return purchases that do not suit you. Warning ! Items must be in perfect condition and in their original packaging. You can manage returns by emailing us and we will provide you the address.

Is the return paid?

Returns are free in the US. Abroad the costs are at your expense.